Distance Selling Agreement

Article 1. Parties

SELLER

BUYER

The person or organization holding the name, surname or legal name, address, e-mail and phone number declared on the order form. These details appear on the order summary and on the invoice.

Article 2. Subject of the agreement

The subject of this agreement is to set out the rights and obligations of the parties regarding the supply of the service whose nature and sale price are stated below and which the BUYER has ordered electronically through osbsabilisim.com.tr.

The name, scope, price and, where applicable, delivery time of the ordered service are stated in the Preliminary Information Form (Ön Bilgilendirme Formu) shown to the BUYER before ordering and in the order summary, and these form an inseparable part of this agreement.

Article 3. Nature of the service covered by the agreement

The services offered for sale are web design, web software development, search engine optimization (SEO), digital advertising management, e-commerce setup and the related maintenance and support services.

Items not included in the service price (domain name, hosting, third-party licenses, advertising budget, photography and so on) are shown separately on the order summary.

Article 4. General provisions

4.1. The BUYER accepts that, before placing the order, they have read and understood the Preliminary Information Form and this agreement, and have given the necessary confirmation electronically.

4.2. The BUYER is responsible for the accuracy of the details they declare on the order form. The SELLER cannot be held responsible for delays caused by wrong or missing information.

4.3. Performance of the service depends on the content, images, access details and approvals that the BUYER has to supply being sent in time. Any delay in these items is added to the delivery time.

4.4. The SELLER is obliged to perform the service in the scope, of the nature and within the time stated in the agreement. Requests outside that scope are priced as a separate work item and are not carried out without the BUYER's written approval.

4.5. In cases of force majeure (natural disaster, war, strike, infrastructure and internet outages, decisions of public authorities and so on), the SELLER's obligation is suspended for as long as the obstacle lasts.

Article 5. Payment

5.1. The service price is paid in the amount and according to the payment plan stated on the order summary. Where payment is split into stages, the amount and timing of each stage are shown on the order summary.

5.2. The active payment method is bank transfer / EFT:

The order number must be written in the transfer description.

5.3. When card payment is switched on, the transaction takes place on the infrastructure of an authorized payment institution. Card details are not seen, recorded or stored by the SELLER.

5.4. The invoice is issued according to the details declared by the BUYER once the service price has been collected, and is sent electronically.

Article 6. Performance and delivery

6.1. The performance time of the service is stated on the order summary. Under the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği), the performance time cannot exceed 30 days from the order reaching the SELLER; for projects running beyond 30 days, the parties draw up a separate written project agreement and the time is set there.

6.2. In digital services, delivery takes place when the result is made accessible to the BUYER electronically (sharing a test address, going live, handing over access details).

6.3. The SELLER informs the BUYER within 3 days of learning that performance of the service has become impossible, and refunds the amount collected within 14 days.

Article 7. Right of withdrawal

7.1. If the BUYER qualifies as a consumer, they have the right to withdraw within 14 days of the agreement being formed, without giving any reason and without paying any penalty.

7.2. The right of withdrawal is exercised by written notice to yakup@osbsabilisim.com.tr or to MTS İletişim Dış Ticaret Pazarlama Limited Şirketi, Trump Tower No: 12, İç Kapı No: 221, Kuştepe Mah. Mecidiyeköy Yolu Cad., 34387 Şişli / İstanbul. It is enough for the notice to have been sent within the 14-day period.

7.3. Exception to the right of withdrawal. Under Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be used once performance of the service has begun with the BUYER's approval. Services prepared in line with the BUYER's own requests or personal needs, and intangible goods performed instantly in the electronic environment and delivered instantly to the BUYER, are likewise outside the scope of the right of withdrawal.

7.4. For work that has begun but is not finished, the price of the part performed up to that point is charged on withdrawal; the remaining amount is refunded to the BUYER within 14 days.

7.5. If the BUYER is not a consumer (a natural or legal person acting for commercial or professional purposes), the withdrawal provisions of Law No. 6502 do not apply; the terms of the project agreement between the parties are what counts.

Article 8. Intellectual property and transfer

8.1. Once the full service price has been paid, the rights over the content, images and data supplied by the BUYER or produced for the BUYER belong to the BUYER. The BUYER can export this content whenever they like.

8.2. The transfer of the source code, the database schema and the technical documentation to the BUYER is not within the scope of this agreement. Such a transfer happens only if the parties agree it separately in writing and its price is paid. In that case the scope, form and term of the transfer are set out in a separate annex.

8.3. Even where no transfer has been agreed, the BUYER has access to the admin panel for the term of the service, manages their content and can export their data; the SELLER does not restrict that access for any period the price has been paid for.

8.4. The SELLER's rights over the general-purpose components, libraries and infrastructure it has developed itself and uses across more than one project are reserved; the BUYER has an unlimited right to use them within the scope of their own project.

8.5. The rights to use the logo, images, text and brand elements supplied by the BUYER are accepted as belonging to the BUYER; the BUYER is responsible for any third-party claims arising from that content.

Article 9. Protection of personal data

The parties undertake to process the personal data they obtain under this agreement in line with Law No. 6698. The SELLER's data processing principles are set out on the Data Protection Notice (KVKK) and Privacy Policy pages.

Article 10. Settlement of disputes

For disputes arising from this agreement, the Consumer Arbitration Committees (Tüketici Hakem Heyetleri) at the BUYER's place of residence or at the place where the transaction was made have jurisdiction within the monetary limits announced by the Ministry of Trade, and the Consumer Courts (Tüketici Mahkemeleri) above those limits. If the BUYER does not qualify as a consumer, the courts and enforcement offices of Istanbul have jurisdiction.

Article 11. Entry into force

When the BUYER approves this agreement electronically at the order stage, they are deemed to have read and accepted all of its articles. The agreement enters into force on the date of approval and a copy of it is sent to the BUYER's e-mail address.