Returns and Delivery Terms

What is sold here is a digital service

No physical product is sold through this site. What you order is web design, web software, SEO, digital advertising management, e-commerce setup or maintenance and support. There is therefore no shipping, no parcel tracking and no physical delivery.

How is delivery made?

With digital services, delivery happens when the result is made accessible to you electronically:

Delivery details are sent to the e-mail address you declared when ordering. You are responsible for that address being correct.

How long does delivery take?

The delivery time for each order is stated in the Preliminary Information Form (Ön Bilgilendirme Formu) shown before ordering and on the order summary. Under the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği), the performance time cannot exceed 30 days from the order reaching us; for longer projects a separate written project agreement is drawn up and the schedule is set there.

What stretches the schedule: content, images, company information or access details arriving late from your side, and waits at approval steps. Those periods are added to the delivery schedule and you are told about them in writing.

Within 3 days of learning that performance of the service has become impossible, we inform you and refund any amount collected within 14 days.

Right of withdrawal and refunds

Buyers who qualify as consumers have the right to withdraw within 14 days of the agreement being formed, without giving a reason.

An important exception: under Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be used once performance of the service has begun with your approval. Services customized in line with your own requests are likewise outside the scope of the right of withdrawal.

That is why the order flow asks you separately, before work starts, whether you approve performance beginning.

How do you send a refund request?

Your request must include the order number, the order date and the reason for the refund. It is assessed within 2 business days and you get a written answer.

How much is refunded in which case?

In a partial refund, the finished work items are set according to the item-by-item pricing on the order summary, and you are given a written breakdown.

When is the refund paid?

Accepted refund requests are paid within 14 days of the date of acceptance.

• For payments made by bank transfer / EFT: the amount is refunded to the account the payment came from.
• For payments made by credit card: the refund is made to the card through the payment institution. How long it takes to appear on your card statement depends on how your bank works; that part is out of our hands.

Complaints and disputes

Where no solution is found, you can apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) at your place of residence within the monetary limits announced by the Ministry of Trade, and to the Consumer Court (Tüketici Mahkemesi) above those limits. For buyers who do not qualify as consumers, the courts and enforcement offices of Istanbul have jurisdiction.

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